Hotel Guests and Take Out: A New Revenue Stream for Restaurants

As a kid, there was something extra special about ordering room service while on a family vacation. But as more hotels rethink their room service offerings—some have cut back menus, reduced hours, or stopped unprofitable room service operations altogether—travelers are looking beyond in-room menus to get fed.

According to data from  PFK Hospitality Researchroom service revenues fell 9.5 percent from 2007 to 2012. So where are travelers’ eating?

Travelers Feed Themselves With Takeout Food

Our GrubHub analysts examined a year’s worth of orders delivered to more than 8,000 hotels across the country and uncovered that   hotel takeout orders have jumped in popularity 125 percent in the last three years. Whether travelers are looking for more diverse, more affordable, or more accessible food options, it’s clear that takeout is becoming the natural alternative to traditional room service.

Other helpful resources:

Food Delivery Training 101: The Complete Guide for Delivery Excellence

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