If you’ve received email communication from Grubhub letting you know that we’re having difficulty sending your restaurant orders, please use the suggestions below to help troubleshoot and go back live.
If your restaurant receives orders via Grubhub Tablet:
If your restaurant receives orders via email:
First, search your primary business email for emails from firstname.lastname@example.org.
Be sure to look through all of your inboxes and folders, including spam, junk, and filtered mail. If Grubhub emails are going to spam or junk, please move those emails into your regular inbox or add the Grubhub orders email address to your contacts/approved senders list to ensure orders will be received in the future.
If you are not finding orders within your inbox, your email address may be incorrect. Please call Grubhub Care at 877-799-0790 for additional troubleshooting assistance.
If your restaurant receives orders via fax:
Faxes may not be sending to your restaurant if it takes more than 30 seconds for your restaurant’s fax machine to answer. The below steps can help you troubleshoot.
If your restaurant receives orders via phone:
Please call Grubhub Care at 877-799-0790 to ensure we have the correct telephone number and for any additional troubleshooting assistance.