Restaurant Resource Guide for COVID-19

We understand that these are difficult times for small businesses, so we have put together a list of actions your restaurant can take to be safe, help generate more orders and give your customers a better experience.

 

Our company efforts

We are committed to our restaurant partners, drivers, and customers. Promoting health and safety and supporting local restaurants are at the forefront of our efforts here at Grubhub. 

 

Please refer to this resources page to see the actions you can take during this time: 

Protective health and safety measures

Based on guidance from the Centers for Disease Control and Prevention (CDC), restaurants should take the following protective measures.

Enable Curbside Pickup

Curbside Pickup makes it easy for drivers and customers to pick up orders without entering your restaurant, keeping everyone safe. Enable your restaurant for Curbside Pickup to help reduce person-to-person contact within your restaurant.

Contact-free delivery

Contact-free delivery is now the default option on all orders. Remind your delivery drivers to carefully check delivery instructions before delivering orders. 

Mandated Personal Protective Equipment 

In certain areas, delivery drivers are mandated to wear Personal Protective Equipment (PPE) when making delivery orders. If your restaurant is in one of the affected areas and you use your own delivery drivers, please ensure your drivers are abiding by these restrictions. If you do not currently have a mask and you choose to continue delivering, you can create a homemade cloth face covering by following these instructions from the CDC. Grubhub is alerting Grubhub Delivery Drivers to these requirements as well. 

Generate more sales and revenue

Use the digital marketing toolkit

While customers are spending more time at home, they’re also spending more time on the internet. Let your customers know that your restaurant is still open for delivery and pickup through Grubhub by using our downloadable social media and email templates.

The kits are available for download here

Add family-style meal options

Our data shows that customers are placing larger orders. As families and roommates are isolated together, they’re placing their orders together too. Make your restaurant pop by adding a family or large meal option to your menu and let customers order in a single click.

For examples and to learn more about adding family/large meal options here.

Add online ordering links

Do you have a website, Facebook page, or Instagram account? Provide customers a shortcut by linking directly to your ordering page from your restaurant’s accounts.

To learn more about online ordering links and to submit your information to receive one, click here

Financial relief

Grubhub Community Relief Fund

In an effort to continue to aid our restaurants, we created the Grubhub Community Relief Fund. Grubhub allows customers to round up their change from every order and donate it to the Grubhub Community Relief Fund. Donations from Grubhub+ and Seamless+ members will be matched by Grubhub.

CARES Act

The Coronavirus Aid, Relief, and Economic Security Act, also known as the CARES Act, is a law meant to address the economic fallout of the 2020 coronavirus pandemic in the United States. To help restaurant owners better understand the new programs available to them, we have compiled useful information on the CARES Act.

Monitor and manage operational updates

Unpause your restaurant

During these uncertain times, we understand that you may temporarily pause taking orders for your restaurant. Once you are ready, you can set yourself to start taking orders again.

To learn more about setting your restaurant to live, click here

Update your menu

Are you continuing to serve all the items on your menu while changing to a delivery/pickup only restaurant? You can always update your menu items, remove items, and add items in your Grubhub for Restaurants account.

Keep your restaurant hours up-to-date

Make sure that customers know when your restaurant is open for delivery/pickup orders.

Be aware of restricted hours

Keeping our restaurant partners, delivery drivers, and customers safe is our biggest concern. If your local government has announced limited business hours, curfews, or total restaurant closures, please be aware that Grubhub will update your account to comply with these restrictions and notify you of the change.

Update delivery driver instructions (Grubhub delivery restaurants only)

If your restaurant’s dining room is currently closed, or you need drivers to follow specific pickup instructions, make sure to update delivery driver instructions.

Update your restaurant’s delivery boundaries (Self-delivery restaurants only)

If you want to adjust your restaurant’s delivery boundaries, you can make changes in your Grubhub for Restaurants account.

Other helpful resources:

Get started with your account

Learn more