Making Order Adjustments

Adjusting Orders in your Grubhub for Restaurants account

With this newest update, we are offering more detail and accuracy when adjusting orders within your Grubhub for Restaurants account. Within the orders tab, you will still select an order and then select “Adjust Order”, but now you will be able to adjust the order by Adding an item, Removing an item, and Adjust an existing item. Once you have adjusted an order, the customer will be sent a notification of the adjustment. See below for details on these new options, and how they’ll benefit your restaurant. 

 

Important changes: Please note that these new features will allow your employees to select adding an item/subtracting an item/editing an item as opposed to simply adjusting an order by a dollar amount. This allows for taxes to be recalculated for your customers, assuring they are paying the correct amount. It will also translate to more accurate inventorying for your restaurant as employees adjust menu items and not just the overall order price.

 

How to Adjust Orders in your Account

On the orders page, select the order you’re looking to adjust. On the order, select one of the following:

 

Adding Items to an Order

After selecting the “Adjust Items” tab, you will see the list of items that your customer has ordered, where you will select the “+Add Item” button. After clicking this button, you will see a search bar where you can search your menu items, with more popular items listed under the search bar for easy access. To select the item, simply click on the item you wish to add from the list.

After selecting the item, you’ll see an additional menu pop up where you’re able to edit the item, similar to what your customer sees when placing the order. Any options that the menu item requires to be filled out will appear. Once these selections are finalized, you can select the “Done” button at the bottom. This button will also show the dollar amount that the order will be adjusted by. 

After selecting that you are done, you will be shown the item that was added and asked to label why the item was added. Select from “Customer Request” or “Item Substitution”. It’s important to select the right reason the item was added, as it will be bucketed by reason on your store’s Financial Statement each month. You can either “Continue Editing” the item, or select “Save” if you are done editing.

After clicking “Save”, you will be taken to the Adjust Order screen, where you will be able to see the entire order, including the item(s) you have added. After double-checking for accuracy, you can “Submit Adjustments (_)”. The total number of adjustments made to the order will be in parentheses within the button. After submitting, your work is complete! The order will then be processed, which for most adjustments should be instant. Once the order is finished processing, the Order Details will update with the adjustments.

 

Removing Items from an Order

After selecting to “Adjust Items”, you will see the list of items that your customer has ordered. From here, you will see that each item has a bold, red “X” next to it.

To remove an item from an order, simply click on the red “X” next to that item. After selecting the “X”, you will be prompted to select the reason for removing the item, choosing from “Customer Request”, “Item not available”, or “Missing from order”.

If you’ve selected the wrong item, you’re able to select “Cancel” to be taken back to the previous page. Otherwise, after you select your reason for removing the item, you can select “Save” to confirm your selection. 

After clicking “Save”, you will be taken to the Adjust Order screen, where you will be able to see the entire order, including the item(s) you have removed. After double-checking for accuracy, you can “Submit Adjustments (_)”. The total number of adjustments made to the order will be in parentheses within the button. After submitting, your work is complete! The order will then be processed, which for most adjustments should be instant. Once the order is finished processing, the Order Details will update with the adjustments.

 

Editing Existing Items in an Order

After selecting the “Item Adjustments” tab, you will see the list of items contained within the order you are looking to adjust. 

Select the item you are looking to edit by clicking on the item name. After clicking the item, you will see a list of options for the item which you can adjust for the customer. 

After adjusting the item’s options, select “Done” at the bottom of the screen. Within the button, you will see the dollar amount for the new item, including the edits that were made. 

After clicking “Save”, you will be taken to the Adjust Order screen, where you will be able to see the entire order, including the item(s) you have edited. After double-checking for accuracy, you can click/tap the “Submit Adjustments (_)” button to proceed. The total number of adjustments made to the order will be in parentheses within the button. After submitting, your work is complete! The order will then be processed, which for most adjustments should be instant. Once the order is finished processing, the Order Details will update with the adjustments.

Submitting Multiple Adjustments

You are also able to submit multiple adjustments within the same order. If a customer calls asking for the removal of an item, and the addition of another item. You’re able to complete both within the Order Adjustment screen, though you will need to make all adjustments at the same time before submitting the adjustments. If a customer calls a second time to adjust their order or your restaurant runs out of a second ingredient, you will need to call Customer Care in order to make further adjustments.

 

Processing Order Adjustments

After the Adjustments are made to the order (Adding, Removing, and/or Editing an Item), the adjustments will start processing as soon as they are submitted on the following screens. Be sure to review the adjustments before clicking submit on these windows:


 

Other Adjustments

If the above categories don’t apply to the type of adjustment needed for an order, there is an Other Adjustment option. This option should be used when the other options do not apply, as it will be its own line item within Transactions and will provide very little detail as to the reason for the adjustment. Self Delivery restaurants can use this option to remove delivery fees from an order.

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