FAQ

OVERVIEW

Q: What is a group order (GO)?

A: A group order is an order a Corporate Client places in advance for multiple employees at a preset delivery time.

Q: How does a corporate group order differ from a consumer group order?

A: These orders are very similar and both require careful attention to detail, but the Corporate Group Order will need to be delivered at a preset time and will typically include a larger number of individual orders compared to a group order.

Q: What makes your restaurant a good fit for GO?

A: Large kitchen and support to individually bag and label the bags with the customer’s name and order, and support to check each bag for accuracy.

Q: How far in advance will GOs be sent to your restaurant?

A: GOs will be sent at least 90 minutes before the requested delivery time.

Q: How does the GO process begin?

A: Please contact your Account Advisor to sign up and set up Group Order for your restaurant.

REQUIREMENTS

Q: Does each individual order need to be bagged and labeled?

A: Yes, the restaurant will need to individually bag each order. Each bag will also need to be labeled with the customer’s name and order. The restaurant can cut out the labels from the order form and staple them to each bag to save time and avoid confusion with the order.

Q: Does my restaurant need to check each bag for accuracy?

A: Yes, to make sure no items are missing, your restaurant should check each bag for accuracy.

Q: If 10 orders contain french fries, can one large bag of fries be included in the order?

A: No, there will be 10 individual bags of french fries, with one placed into each of the 10 bags.

ORDER MANAGEMENT

Q: If your restaurant receives a GO and is unable to fulfill it, what should it do?

A: Call Restaurant Care (877-799-0790) immediately so they are aware and can find an alternative for the Corporate Client if needed.

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