FAQ – Grubhub.com and Seamless.com Catering Orders

 Overview

Why is my catering menu being added to Grubhub’s new catering platform?

We are upgrading corporate clients to our new ordering experience and as they are upgraded we want to ensure they are able to continue to order from all their favorite places and make sure you don’t miss out on any orders.

What are the differences between the Seamless corporate platform and Grubhub’s new catering platform?

Comparison of settings:

Seamless Corporate CateringGrubhub For Restaurants
Order Lead Minutes

When diner places an order with less notice than the caterer has requested they receive an alert notification, but are still able to place their order. The caterer can then confirm or cancel the order depending on ability to fulfill or not.

Default Prep + Delivery Estimate

The amount of time requested to prepare an and deliver a catering order will impact when diners are able to place an order. For example if your Default Prep + Delivery Estimate time is 60 minutes, a diner will be prevented from placing an order for delivery sooner than 60 minutes from when they build their order.

Catering Fulfillment Hours

Times orders can be delivered

First available delivery of the day = Start time of Catering Fulfillment Hours

Catering Kitchen Hours

Times orders can be received/confirmedFirst available delivery of the day = Start time of Catering Kitchen Hours + Default Prep + Delivery Estimate
Min Advance Notice (menu item level)

Manually added to menu item name or listed in order details

Min Advance Notice (menu item level)

Attribute of menu item, diner warned of notice requirement, but still able to place their order with less notice

Order Transmission: Transmit orders 24/7, as soon as order is placed by diner.Order Transmission: Transmit orders up to 24 hours or Min Advance Notice (whichever is greater), only within Catering Kitchen Hours

 

Example Catering Order (sent via email) on Grubhub’s new catering platform

Example Catering Order (sent via fax) on Grubhub’s new catering platform

Confirmable order card in GFR on Scheduled tab

Confirmable catering order details

Account Set Up Questions

Do my delivery estimates change on Grubhub’s new catering platform?

Yes. On the Grubhub platform you will need to update your Default Prep + Delivery estimate. This estimate represents the time it takes you to prepare and deliver a catering order.

Do my hours change on Grubhub’s new catering platform?

Yes. On the Grubhub platform, Catering Hours represent when you will have staff available to confirm and begin preparing catering orders. Your first available catering delivery will be the start of your Catering Hours plus your delivery estimate. For example if your catering open time is 6:00 am and your delivery estimate is 60 minutes then your first available catering delivery will be for 7:00am.

What if I need advance notice?

This can be set using the Minimum Advance Notice field at the menu utem level when setting up your catering menu. By default, we will give you up to 24 hours notice for all catering orders.

What about my catering delivery boundary?

We will be creating a catering delivery boundary for you based on your previous Seamless corporate catering orders.  To ensure these boundaries and fees are correct we encourage you to log-in to Grubhub for Restaurants to review and modify these boundaries after this is live in early September.

 

Managing Orders

How will I receive orders on the new Grubhub catering platform?

You will receive catering orders the same way you currently receive your individual meal orders. If you have a catering manager or dedicated staff for your catering orders, we suggest receiving orders via email (if you don’t already), since you will be able to easily filter catering orders and direct them to the appropriate person. All the catering orders subject line will contain “Catering Order.”

When will I be notified about catering orders on the new catering platform?

You will receive notification for catering orders up to 24 hours in advance.

How does delivery work if I’m on Grubhub?

If Grubhub delivers your individual meal orders that will continue for the individual orders only. You will be responsible for delivering your catering orders as you have on the Seamless corporate platform.

Other helpful resources:

Get started with your account

Learn more