When a customer places an order, the order is sent to your restaurant to confirm. Once you confirm the order, the customer can no longer make edits directly. They will need to contact Grubhub Care who will then reach out to your restaurant.
To confirm via email, simply click the Confirmation Link on the order email. If you don’t confirm the order within a few minutes, Grubhub will send an automated reminder call for you to respond by pressing a few buttons.
To confirm via fax, note the confirmation code located on the left hand corner of the fax. Answer the phone call and enter the confirmation code.
To change how you receive orders, contact Restaurant Care at [email protected] or call 877-585-1085.